Terms and Conditions for Man with Van Richmond upon Thames Services
These Terms and Conditions set out the basis on which Man with Van Richmond upon Thames provides man and van, removals and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Client means the person, company or organisation booking or using our services.
We, us, our means the service provider trading as Man with Van Richmond upon Thames.
Services means any man and van, removal, transport, loading, unloading, packing, or related services we provide.
Goods means the items and belongings that you ask us to move, transport, pack, or handle.
Booking means any request for services that is confirmed by us verbally or in writing.
2. Scope of Services
We provide man and van and removal services for domestic and commercial customers, including but not limited to house moves, flat moves, small office moves, student moves, furniture collection and delivery, and light removals.
We operate primarily in and around Richmond upon Thames and surrounding areas, and we may also undertake journeys to other locations across the UK, subject to agreement at the time of booking.
The exact scope of the services, including the number of movers, size of vehicle, date, time, and locations, will be agreed with you during the booking process.
3. Booking Process
All bookings are subject to availability and must be confirmed by us. Quotations provided verbally are indicative and not binding until confirmed.
When making a booking, you must provide accurate and complete information, including:
Full collection and delivery addresses.
Details of access at both addresses, including floor level, parking restrictions, narrow roads, or any other factors that may affect the service.
A clear and honest description of the quantity, nature, and approximate weight of the goods to be moved.
Any special handling requirements, such as fragile or high-value items, bulky items, or items requiring disassembly or reassembly.
Based on the information you provide, we will recommend an appropriate service and provide an estimated price. If on arrival the job differs significantly from the description provided, we reserve the right to adjust the price, allocate additional resources, or decline the service if it is unsafe or impractical to proceed.
Your booking will be confirmed once we accept it verbally or in writing and, where applicable, once any required deposit has been received.
4. Quotations and Pricing
Quotations are provided based on the details you supply and may be quoted as an hourly rate, a fixed price, or a minimum charge plus additional time.
Our pricing may take into account factors such as travel distance, size of vehicle, number of staff, expected duration, and any additional services requested.
Unless otherwise stated, quotations do not include:
Parking fees, tolls, congestion charges, or fines incurred as a direct result of inaccurate information or non-compliance with local regulations by the client.
Charges for dismantling or reassembling furniture, disconnecting or reconnecting appliances, or special handling of particularly heavy, fragile, or awkward items.
Additional labour or time required due to poor access, long carrying distances, waiting time, or delays caused by the client.
We reserve the right to revise quotations if:
The services are not carried out within thirty days of the quotation.
There are significant changes to the information provided at the time of the quote.
Unforeseen circumstances arise that significantly impact the time, labour, or resources required.
5. Payments and Charges
Unless agreed otherwise in advance, payment is due on completion of the service on the same day, and must be made by an accepted payment method indicated during booking.
For some bookings, particularly larger removals or long-distance journeys, we may require a deposit to secure the booking. The amount and due date of any deposit will be communicated at the time of booking.
Where services are charged on an hourly basis, the charging period starts from the time we arrive at the collection address or the agreed start time, whichever is later, and continues until the job is completed, including reasonable travel time between addresses and any waiting time caused by the client.
If payment is not made when due, we reserve the right to:
Withhold delivery of goods until full payment is received.
Charge interest on overdue amounts in accordance with applicable UK law.
Recover from you any costs reasonably incurred in obtaining payment, including collection agency or legal fees.
6. Cancellations and Amendments
You may cancel or amend your booking by giving us notice as soon as possible. Because we allocate staff and vehicles to your booking, cancellation charges may apply.
Unless otherwise stated in writing, the following cancellation terms will normally apply:
If you cancel more than 48 hours before the agreed start time, no cancellation fee is normally charged, although any non-refundable third-party costs may be payable.
If you cancel between 24 and 48 hours before the agreed start time, we may charge up to 50 percent of the agreed price or minimum estimated charge.
If you cancel less than 24 hours before the agreed start time, we may charge up to 100 percent of the agreed price or minimum estimated charge.
If you wish to amend your booking, for example by changing the date, time, or service requirements, we will do our best to accommodate the change, but it will be subject to availability. If we cannot accommodate the requested change and you choose to cancel, the cancellation terms above may apply.
We may cancel or suspend the service if:
You fail to provide accurate information or reasonable instructions.
Access to the property is unsafe or significantly restricted.
Weather or other circumstances beyond our reasonable control make it unsafe or impractical to proceed.
If we cancel due to circumstances within our control, we will offer an alternative date or a refund of any money paid for the affected booking. We will not be liable for any indirect or consequential losses arising from such cancellation.
7. Client Responsibilities
You are responsible for:
Ensuring that all goods to be moved are ready for transport at the agreed start time, unless we have agreed to provide packing services.
Obtaining all necessary permissions, keys, and access arrangements for both collection and delivery addresses, including any building management approvals for moves.
Securing suitable parking for our vehicle as close as reasonably possible to the property, and covering any parking charges where relevant.
Ensuring that any appliances are disconnected and safe to move, and that any furniture to be carried is emptied unless agreed otherwise.
Supervising the move or appointing a representative to do so, to direct us as to which items are to be moved and where they should be placed in the new property.
You must not ask us to move or handle items that are prohibited under these Terms, including hazardous or illegal goods.
8. Items We Do Not Move
Unless we explicitly agree in writing, we do not move:
Explosive, flammable, or hazardous materials, including gas cylinders, fuel, paints, chemicals, or similar substances.
Illegal items or substances, stolen goods, or any items in breach of UK law.
Live animals, plants requiring special conditions, or perishable food items.
Any item that, in our reasonable opinion, poses a risk to safety, property, or our staff.
If you include such items without our knowledge or consent, you do so at your own risk and will be responsible for any resulting damage, loss, or legal consequences.
9. Liability and Limitations
We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limits described in this section.
We will not be liable for:
Normal wear and tear, minor scratches, scuffs, or marks that occur despite reasonable care.
Damage to items that were already fragile, damaged, or not in a suitable condition to be moved.
Damage resulting from inadequate packing by you or a third party, where we did not provide the packing service.
Loss or damage where goods are packed or transported in unsuitable containers or bags, including overfilled boxes, bin bags, or unsealed containers.
Loss of or damage to items of a particularly high value, including money, jewellery, watches, precious metals, deeds, portable electronic devices, collections, or works of art, unless specifically declared and agreed in writing before the move.
Any indirect, special, or consequential loss, including loss of profits, loss of opportunity, or emotional distress.
Where we are found liable for loss of or damage to your goods, our liability will be limited to the reasonable cost of repair or replacement up to a maximum total amount that is fair and proportionate to the service fee, unless a higher valuation has been agreed in writing beforehand.
You must notify us in writing of any loss or damage you believe has occurred as a result of our services as soon as reasonably practicable, and in any event within seven days of the service date. We may inspect the items and the premises before any settlement or decision is made.
10. Access, Property Damage and Risk
You are responsible for ensuring that access to and from the property is adequate and safe for the move. This includes stairs, lifts, corridors, doorways, and outdoor spaces.
We are not responsible for damage to walls, ceilings, floors, doors, or fixtures where access is narrow, restricted, or requires difficult manoeuvres, provided that our staff exercise reasonable care and skill in the circumstances.
Where we are requested to move large or heavy items and it is necessary to remove doors, windows, or other fixtures, this will be at your risk unless we have expressly agreed to undertake such work and it is within our competence to do so.
You accept that moving heavy items always carries some risk to property and that we may decline to move certain items if we deem the risk to be excessive.
11. Waiting Time and Delays
If we are delayed in starting or completing the job due to reasons outside our control but within your responsibility, such as waiting for keys, lack of access, or your late arrival, additional charges may apply based on our standard hourly rates.
We will not be liable for delays caused by traffic, road closures, adverse weather, vehicle breakdowns, or other events beyond our reasonable control. In such circumstances, we will make reasonable efforts to complete the job as soon as possible, but time is not of the essence for completion of the service.
12. Waste and Disposal Regulations
We are not a licensed waste carrier for general rubbish removal unless explicitly stated and appropriately licensed under UK regulations. Our primary services relate to the moving of personal and commercial goods.
We will not remove or transport household waste, construction debris, or items intended for disposal, unless this has been agreed in advance and complies with applicable waste management regulations.
You are responsible for ensuring that any items presented to us for removal are lawful to transport and not classified as controlled or hazardous waste. If we discover that waste or prohibited items have been loaded without our consent, we may offload them safely at the collection address or another agreed location, and additional charges may apply.
You must not use our services to circumvent proper waste disposal channels. Any fines, penalties, or costs arising from your failure to comply with UK waste regulations will be your responsibility.
13. Insurance
We will take reasonable care of your goods while they are in our possession. You are strongly advised to hold your own suitable insurance to cover your belongings during a move, as our liability is limited as set out in these Terms.
Our services do not replace or act as a substitute for comprehensive contents or business insurance. If you require additional cover, you should arrange this with your own insurer prior to the move.
14. Complaints
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so we have an opportunity to address it.
Complaints regarding loss or damage should be made within seven days of the service date and include clear details of the issue. We may request photographs, receipts, or other evidence to assess the complaint.
We will aim to respond to complaints promptly and to resolve them fairly in line with these Terms and Conditions.
15. Data Protection and Privacy
We will collect and use personal information such as your name, address, and contact details for the purpose of handling enquiries, managing bookings, and providing our services.
We will handle your information in accordance with applicable UK data protection laws and will not sell your personal details to third parties. We may share necessary information with our staff, contractors, or insurers where required to deliver the service or manage any claim.
16. Variations to Terms
We may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to you and will apply to bookings made after that date.
No variation to these Terms will be binding unless agreed in writing by us.
17. Severability
If any part of these Terms is found by a court or other competent authority to be invalid or unenforceable, that part shall be treated as modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services.
By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
